Senior IT Manager

• Acting as a site leader, take ownership of and provide oversight of end-to-end IT operations for the Calgary, Canada HQ and remotely for our offices throughout the globe.
• Act as both a player and a coach, leading the hands-on implementation of IT projects and providing coaching and mentorship to a distributed team.
• Collaboratively and independently lead infrastructure, application, and business system projects, integrations, and migrations.
• Ensure the proper functioning and operational reliability of networks, servers, and other IT infrastructure.
• Monitor system performance, ensuring that all systems & networks are running at peak performance while maintaining SLAs and minimizing service interruption.
• Provide technical support and assistance to end-users via Microsoft Teams, email, phone, or in person.
• Administer Identity and Access Management controls including user accounts and permissions for various shared resources and systems.
• Install, troubleshoot, and resolve hardware and software issues, on both Windows and Linux OS, including desktops, laptops, printers, and peripherals.
• Install, configure, and maintain computer systems and software applications, policies, and configurations to maintain a standardized and secure computing environment.
• Collaborate with the group cyber security team to establish and implement cyber security procedures and operations, including antivirus software, operating system updates, software updates and network equipment ensuring security and optimal performance.
• Act as Incident Commander to coordinate incident response for technical operations and security incidents.
• Assist in the implementation and configuration of complex high performance computing infrastructure.
• Audit and review existing IT infrastructure, identify, and provide proposals for areas of improvement.
• Document and maintain accurate records of IT support requests, solutions provided, and relevant information in the IT ticketing and change management systems.
• Assist with onboarding and offboarding tasks related to staffing activities.
• Provide employee training and support for software applications and tools.
• Assist in the management and maintenance of IT inventory, assets, and software licenses, and assisting with budget creation.
• Install and maintain audio and visual equipment in server and conference rooms.
• Ability to travel internationally occasionally.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.