HPC Solutions Specialist

Customer-Facing Troubleshooting (Core) 

• Coordinate with other teams to support customers with installing, upgrading, and running CMG software on Linux systems.
• Troubleshoot MPI-based job execution on customer clusters (scheduler, MPI runtime, nodes, networking).
• Guide customer to collect logs (scheduler output, simulator logs, MPI errors) for analyzing & reporting.
• Guide customers through structured troubleshooting when issues cannot be reproduced internally.
• Creating reports, documentation, and customer training materials for running CMG softwares over MPI.

Cluster & Environment Support 

• Assist customers running CMG on HPC clusters (on-prem, cloud, or hybrid).
• Identify and resolve common deployment issues such as:
• Software not available on all nodes
• Shared path inconsistencies
• Environment or shell configuration issues
• ·Missing runtime dependencies
• Work within customer environment constraints and policies.

 MPI & Networking Support 

• Support common MPI implementations and validate configuration and dependencies.
• Help customers collect useful diagnostics and debug information.
• Troubleshoot node communication and networking issues affecting distributed jobs.

Scripts & Operational Improvements 

• Review and improve job submission scripts for reliability.
• Provide recommended job-launch patterns.
• Document solutions and create internal knowledge base articles to improve future response time.

Licensing Support 

• Verify license entitlement and investigate licensing-related runtime issues.
• Coordinate license updates or escalations when required.
• Help customer to configure license server and network according to licensing requirements.
• Configure CMG licensing features into to HPC clusters

 Escalation & Cross-Team Collaboration 

• Escalate complex issues to R&D with clear documentation (logs, environment details, steps taken).
• Maintain clear communication with customers during escalation.

Note: This description reflects the general nature of the role. It’s not a complete list of responsibilities—we believe in flexibility, initiative, and growing together.